FAQS

WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 2-3 business days after the order is placed, excluding holidays and weekends. Orders placed after 11AM CST on Fridays may not be processed for shipping until the following the Monday morning. All estimated shipping times are calculated in business days.

**The U.S. Postal Service is continuing to experience significant delays in package and mail delivery.

WHERE IS MY ORDER CONFIRMATION?

Kindly double check your spam/junk folder for order confirmation email and status notifications. Please also check if you have placed your order using a different email address. In case you didn't find it, please reach out via Contact Us page so we could re-send it again.

HOW LONG DOES SHIPPING TAKE?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7-10 business days. Your tracking number will be sent to you within 3-5 days after your order has been placed. Please visit shipping & delivery page for more information.

WHAT COUNTRIES DO YOU SHIP TO?

We offer free worldwide shipping on all orders with no minimum amount required.

WHY IS PART OF MY ORDER MISSING?

We have multiple shipping facilities and your order may have been split due to inventory constraints. Please check if you received more than one tracking number in the shipping confirmation email. If you can't find any in your email, please reach out via Contact Us page if this happens and we can get that re-shipped for you.

WHY WAS MY ORDER RETURNED TO SENDER?

Sometimes carriers will return a package to sender if the address is incorrect, incomplete, or if there is any other reason delivery could not be completed. Please reach out via Contact Us page if this happens and we can get that re-shipped for you. 


ORDER CANCELLATION, CHANGE OR ADDRESS UPDATE

CAN I CANCEL MY ORDER?

In order to maintain a quick turnaround on order processing and shipping, we automate as much of the order fulfillment process as possible. Once an order is placed, it cannot be cancelled. Any unwanted items after your order has been placed must be returned for a refund by following our product returns process.

CAN I CHANGE MY ORDER?

We will do our best to change your order if your package has not been shipped yet. We usually ship orders as soon as possible to insure a faster delivery. If your package has not been shipped yet and you need to make any change to your order. Please reach out via Contact Us page as soon as possible.

CAN I UPDATE MY SHIPPING ADDRESS?

We usually ship orders as soon as possible to insure a faster delivery. If your package has not been shipped yet and you need to make any modification to your shipping address. Please reach out via Contact Us page as soon as possible and we will do our best to update your address if your package has not been shipped yet.